Student Services

Frequently Asked Questions (FAQ)

• General Questions
• 1098-T Qualified Tuition and Related Expense Statement Questions
• How to Access my Account on the 1098T.com Web site?

GENERAL QUESTIONS

1. What are the regular Cashier and Student Services office hours?
   Monday & Thursday 8:30 a.m. – 6:00 p.m. (Summer Hours: 8:30 a.m. - 5:00 p.m.)
   Tuesday, Wednesday & Friday 8:30 a.m. - 4:00 p.m.
2. My account is on hold, can I still register for classes?
   Possibly. Some Service Indicators do not prevent registration. You must look into the details of your account on myUCF to determine who to contact concerning restrictions and how to resolve them.
3. How much does tuition and fees cost per credit hour and when are the fees due?
   This information is available on myUCf Student Center. Fees are due by the established fee payment deadline.
4. How much are the late fee’s?
   The late payment fee is a $100 fee which applies to students who do not pay their fees or do not pay their fees by the due date. The late registration fee is also $100 and applies to students who register for the first time during Late Registration and Add/Drop. Student’s unable to enroll during their scheduled registration time or any time prior to the late registration may register for UCF temporary course UCF 1500 prior to the Late Registration/Add Drop period to avoid the late fee.
5. Where do I get a fee invoice?
   Go to myUCF Web site at https://my.ucf.edu (For Students- Student Services- Fee Invoice & E-Pay), any Kiosk on campus, or to the college of your major.
6. Where can I get a receipt for tuition reimbursement of fees paid?
   On the Web or campus Kiosk you can print your fee invoice which will outline your charges and payments. If you are unable to access this data online call (407) 823-2433, or stop by Student Services, Millican Hall, Room, 107.
7. Have my fees been deferred by Financial Aid?
   Your Estimated Aid found on your Fee Invoice is automatically subtracted from the Amount Due. Any fees not deferred by Fin Aid or Florida Prepaid will be shown in the amount due section of the fee invoice. If you make enrollment changes your Estimated Aid listed on your Fee Invoice will be updated based on your actual enrollment.

   For any enrolled student who has a Florida Prepaid College Plan (FPP), the University automatically will defer only the portion of tuition covered by the plan. FPP tuition deferrals will also be reflected on your Fee Invoice. All fees not covered by the plan or Fin Aid are due by the Tuition & Fee payment deadline.

   For Veterans Administration deferrals ensure you turn in your enrollment certification by the last day of Add/Drop to the Veteran Affairs Office room 161 Millican Hall.

8. Is there a difference between a drop and a withdrawal for tuition assessment purposes?
   Yes. When you drop a class during the add/drop period (see Academic Calendar) your fees are cancelled. When you withdraw from a class, you are responsible for paying the fees. For extraordinary circumstances such as serious medical problems Academic Services Room (210 Millican Hall), may approve a medical withdrawal. If you have an approved medical withdrawal by Academic Services, your fee liability may be removed.

9. Why doesn’t Florida Prepaid (FPP) cover all of my tuition?
   The Standard FPP Plan covers the: Matriculation Fee, Building Fee Capital Improvement Fee, and Financial Aid Fee.
   
   In addition to fees covered under the standard plan, the Local FPP Plan also covers the Athletic Fee, Activity & Service Fee and the Health Fee.
   
   Neither plan covers the Transportation Fee, ID Service & Access Fee, Lab fees and Repeat Course Fee.
10. What are the acceptable forms of payment?
    Cash, Check, E-Check, Money Order and Major Credit Cards.
11. Where do I pay my fees?
    At the Cashier’s Office, Millican Hall, Room 109; the Rosen School of Hospitality Management; Daytona and Brevard Campuses.
    
    Cashiers Night Depository (Drop Box) located on the reflection pond entrance to Millican Hall.
    
    On myUCF at https://my.ucf.edu
    
    Payment guidelines for Limited Non-Degree enrollment classes can be found on the “Registration Form for Non-Admitted Students.”
    
    By mail to University of Central Florida, PO Box 160115, Orlando, FL 32816-0115. Note: Mailed payments postmarked by the fee payment deadline are considered on time. All checks must include your PID or SSN written on them. If the PID or SSN is not written on the check when received, it will be added.
12. How do I make payments?
    Paying On-Line:
    Credit Cards and E-checks
    (Credit card convenience checks cannot be used on-line. You can mail them to the address listed below.)
    
    To access the E-PAY program use your myUCF account and enter through the Student Center.
    
    The University accepts all major credit cards for the payment of tuition and fees. A $10 non-refundable convenience fee is charged for credit card payments made over the web.
    
    Paying in Person or Drop Box:
    Cash, Check, Money Order and Credit Card’s
    The Cashier’s Office accepts cash payments made in person on the main campus, the Palm Bay Campus and the Brevard Campus. The Daytona Beach Campus does not accept cash. Please do not mail cash or place it in any drop box.
    
    Personal checks are accepted in all cashier’s offices; they must have the student PID or SSN written on the check. If the PID or SSN is not written on the check when received, it will be added.
    
    The University accepts all major credit cards at all cashier’s offices for the payment of tuition and fees.
    
    Cashiers Night Depository (Drop Box)
    Payments placed in the drop box located on the pond side entrance of Millican Hall on or before the payment deadline will be considered on time. Please do not place cash in the Night Depository box.

    Paying by Mail:
    Personal Check, Cashiers Check or Money Order
    Checks and money Orders must have the student PID or SSN written on the check. If the PID or SSN is not written on the check when received, it will be added.
    
        Address payments to:
            University of Central Florida
            P.O. Box 160115
            Orlando Florida 32816-0115
    
        For payments sent by overnight mail address them to:
            UCF Cashier
            Millican Hall, Room 110
            4000 Central Florida Blvd.
            Orlando, Florida 32816-0115

13. What happens if my Check is returned by the bank?
    Florida State Statutes require that any checks returned to the university unpaid for any reason, (ex. Non Sufficient funds, Stop payment, account closed, refer to maker, unavailable funds, etc), be paid in full and assessed a service charge.
    
    In addition, if the check was for a tuition payment, a $100 late fee may be assessed.
    
    The Returned Check Fees per Florida Statutes are as Follows:

    Face Value of Check Returned Check Fee
    $50 or less $25
    $51-300 $30
    $301 or more $40 or 5% of the check face value whichever is greater

14. Do you cash checks at the Cashiers Office on campus?
    No. However, there are two financial institutions (Sun Trust Bank and UCF Credit Union) and several ATMs are located on Campus.
15. Can I pay health center, and housing charges at the Cashier’s Office?
    Yes. If you have a hold on your account for a parking fine, you must go to Parking Services to pay and have your hold removed. If you are paying a Library fine, payments can be made at the main library front desk.
16. When will I be receiving my Financial Aid Check?
    The Office of Financial Assistance begins disbursing funds approximately two weeks after the term begins. The Office of Financial Assistance disburses the awards (loans, grants, scholarships etc…). Student Accounts will deduct any outstanding fees (except Parking Fines, Write-Offs and Collection Cost) that are owed to the University. A check or direct deposit will be sent to the student for any remaining proceeds. For any question regarding refunds, contact Student Accounts: (407) 823-2433.
17. If I am Dropped for non-payment of Tuition & Fees what fees will I incur?
    Once you are dropped for non-payment, a 100.00 late fee is assessed to your account. If you request Re-Registration into your dropped classes, you must pay: the tuition & fees originally due at the time classes were dropped, and the Re-Registration Fee. If you had not already paid the drop for non-payment late fee that is due prior to re-registration as well.

1098-T TUITION PAYMENTS STATEMENT QUESTIONS

***UCF staff cannot give tax advice or assist you in calculating individual credit amounts. Please consult your tax advisor for assistance. Your personal financial records serve as your official supporting documentation for your federal tax return. ***

1. What is the 1098-T form?
   The 1098-T form is used to assist you in determining if you are eligible for an Education Tax Credit. It is an annual statement that provides you with the amount of tuition charged on your account during the calendar year. The Supplemental Data Form may assist you in calculating the amount of the tax credit or deduction you may be eligible to claim, however your personal financial records serve as the official supporting documentation for your federal income tax return.
2. When will I receive the 1098-T Form?
   They are mailed annually, normally on or before February 1. The 1098-T can also be accessed via the web at www.1098t.com in printable format. If your Gift Aid (Bright Futures, some Grants and Scholarships, Waivers, Fellowships, and Fee Reductions exceed your qualified tuition charges you will not receive a 1098T form.
3. I am an international student and did not receive a 1098T form. What can I do to get one?
   Nonresident alien students are not eligible to claim education tax credits per the IRS Tax Code. Legal Resident Aliens may be eligible per section 25 A (g) (7) IRS Tax Code. Contact Student Accounts to request a form.
4. The charges on my 1098-T are not correct.
   The 1098-T will show only charges made during the calendar year. Charges made during a previous year will not be included. If you wish to review your 1098-T, it can be accessed on the web at www.1098t.com.
5. Am I eligible to receive the Hope credit or Lifetime Learning credit?
   Contact your tax professional or the IRS. Information is also available online at www.1098t.com.
6. How do I update my address when I move?
   Please go online and use your myUCF account to update your address. For computer Assistance contact the computer help desk at (407) 823-2711. You can also contact the registrars office at (407) 823-3100.
7. Why is the amount in Block two different from the amount of payments I made to UCF?
   *The amount in Block two includes charges that occurred to your account in the calendar year.
   
   * Spring term charges are reflected in the previous calendar year if you registered prior to the first day of the new calendar year.
   
   *There are some charges that are not considered qualified tuition and expenses. Late payment fees, Convenience fees, meal plans, housing and returned check fees are examples of fees not included in block two.
8. Where can I get information concerning Tax Credits?
   IRS Publication 970 for Tax Benefits for Education; IRS publication 519 U.S. Tax Guide for Aliens and IRS publication 520 for Scholarships and Fellowships. Visit the IRS website at www.irs.gov for more information.

HOW TO ACCESS MY ACCOUNT ON THE 1098T.COM WEB SITE?

1. Go to http://www.1098t.com
2. On the left hand side of the page click on Access My Record.
3. This will bring you to a screen where you can use either your Social Security Number (SS#) or their PID Number to access your individual account.

   SOCIAL SECURITY NUMBER

4. If you choose to use your SS# you must enter SS# and your last name then click on “Login.”
   The system will prompt you for your: First Name, Mother’s Maiden Name, and your Date of Birth; then click “Next.”
   The system will prompt you to create a four digit numeric PIN. Prior to creating this PIN you should verify that your SS# is correct just above the pin entry line. Then type in the PIN and re-enter it and then click finish.
   You will then be directed to your account page. On the upper left column click on “View my 1098t Tax Form.” Students can print the form from this page.

   PID NUMBER

5. If you choose to use your PID# on the same login screen where you first entered your SS#, click on the blue highlighted click here link which states you did not provide SS # to your school. The system will then prompt you for your last name and School Registration ID, which is the numeric portion only of the Student PID. Click “Login.”

   The system will prompt you for your: First Name, Mother’s Maiden Name and date of birth; then click “Next.”
   The system will prompt you to create a four digit numeric PIN. Prior to creating this PIN you should verify that your PID# is correct just above the PIN entry line. Then type in the PIN and re-enter it and then click “Finish.”
   You will then be directed to you account page. On the upper left column click on “View my 1098t Tax Form.” Students can print the form from this page.
   If you have any questions regarding the interpretation of the rules and guidelines regarding the Hope and Lifetime Learning credits, contact your tax professional.